Together with a complete disregard for the need for "Trust". TDM needs to be concerned – very concerned - because trust based relationships is the only way to go and failure to recognise this fact will results in the collapse of their empires.
Trust is one of the ways to solve many of the problems facing corporations to day. They must rediscover just how important it is to listen to customers. Listening to their customers is very good for building trust and it is true to say that failure to listen can be catastrophic.
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